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​FAQs

  • I purchased the wrong size. Can I return it?
    Yes, providing it does not have any personalisation and is in the same condition as it was received. Please email mapleandmeg@gmail.com for more information.
  • Why is there a hole in the denim?
    Due to the nature of upcycled denim and the handmade process, variations in color, texture, wear, holes, and fraying may occur—adding charm without defects.
  • Where do you ship?
    We ship Australia-wide and offer free shipping on orders over $60 within Australia.
  • When will my item be posted?
    In-stock items are dispatched within 2-4 business days. Custom orders are sent within 5-7 business days.
  • How long does delivery take?
    Delivery times vary based on your location. Please check your postcode for estimated delivery times on the Australia Post website: https://auspost.com.au/business/shipping/delivery-speeds-and-coverage. We offer local delivery in Geelong.
  • Can you make a different size?
    Yes, absolutely! Simply choose the "custom size" option or you're welcome to email mapleandmeg@gmail.com with your requirements including neck measurements and we will be in touch.
  • How do I wash my bandana?
    Hand wash or on the delicate washing machine cycle. Wrinkles? Simply iron as you would your favourite clothing.
  • Can I put a funny saying on my bandana?
    Yes, we can customise to your liking. Let your imagination go wild!
  • How do I fasten your bandanas?
    We offer three styles of bandanas for your pets: Tie-Up: This style can be easily placed around your pet's neck and tied in a knot. It can also be effortlessly slipped over their head, without needing to untie it. Stretch Band: Designed with an elastic stretch band at the back, this bandana can be smoothly slipped over the head, similar to a scrunchie. Metal Magnetic Clasp: This option provides a quick and easy fastening and removal process, designed for decorative wear. Please check each product description to ensure you choose the right one for your pet.
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